You'll speak with a qualified clinician who reviews your health history, goals, and current state. They'll assess what you need and design a treatment plan tailored to you. The entire process is straightforward and confidential.

You can choose to opt-out of our service at any time, for whatever reason, without any hidden fees.We guarantee you have the freedom to be in control of the decisions you make with your health and therapy.

If you are experiencing any kind of issue, you can reach us on our LiveChat online or on your dashboard. One of our Customer Care team members will be available to assist you during our opening support hours.

‍

Our plans are personalised and the duration is unique to each individual. You will have access to free monthly medical reviews with our clinicians, who are available to support and guide you on your healthcare journey.Our clinicians can tailor and modify your plan on an as-needed basis without any hassle, and at no extra cost.You can opt to cancel or pause your plan at any time.

We have an offering that others do not:

• Free initial consultations
• On-going assessments & consultations included
• Programs tailored to your needs
• Better pricing
• 7-Day Live Chat support
• No lock-in contracts
• No service charges or hidden fees

To get started, sign up here and complete a short health evaluation form. Our doctors will determine if compounded alternative healthcare is clinically appropriate for you, and provide you with a plan to help you reach your goals faster. Get Started now.To begin your journey with Primed, click Get Started here, and complete a short health evaluation form. If considered clinically appropriate, our clinicians will review and develop a personalised plan suited to your needs.

Primed is Australia's easiest to use online platform which connects you to our experienced clinicians for access to treatments and medical programs.

‍

We are passionate about therapies and services for optimisation, performance and overall wellness, providing our patients with the highest standard of care with guidance every step of the way.

Authorised practitioners are available to discuss a wide range of treatments, with suitability determined on a case-by-case basis. These include plans that support hormone therapy, weight management, injury management, and more.

‍

Treatment costs will range from patient to patient, depending on a number of factors including the condition, frequency and dosages needed to achieve your personal goals. We understand healthcare should be affordable, which is why we are better priced than other providers.Our personalised plans include the cost of the treatment, and also include the cost of monthly medical review and clinical support.This includes streamlined delivery to your door – and all follow-up consultations and ongoing healthcare from our team of dedicated clinicians.

Getting started with Primed is $0.We do not charge for any initial consultations or registration fees.

No referral is required to make an initial enquiry or to complete the online assessment. Primed is made easily accessible for all to join.

‍

Once your consultation is complete, we will get back to you within 24 hours on the outcome, recommendation and next steps. In some cases, your doctor may request additional information to continue treatment, such as diagnostics. Upon submission of requested information, you will receive an updated outcome within 24 hours. You may track the progress of your treatment application via your patient dashboard.

Yes, there may be days where our calendars may not be full and clinicians will be available.You can view and select from the available appointment times through our booking system.

For new patients - all you need to do is fill out the online Form here. Our clinicians will assess your medical information and use it in consultation to determine suitable treatments for you where appropriate.For existing patients - access your personal dashboard here and select Book Consultation for your desired treatment, at no extra cost.

‍

Once your order is placed and payment is confirmed, this is sent to our Partner Pharmacy where processing begins within 24 hours. All orders are dispatched using Team Global Express express delivery and can be tracked via the tracking number sent via email, as well as the patient dashboard. For compounded medication orders, please allow up to 10-14 business days. These items legally must be made-to-order and can only be sent on Monday-Wednesday due to the cold-chain requirements. For all other non-compounded items, including supplements, please allow up to 5 business days for delivery.

Treatment plans are securely available and accessible through your patient portal. You can view, download, and manage your health information at your convenience. Invoices and receipts are available via your portal for personal use and any rebate claims you may lodge.

Yes, all orders include free shipping and can be tracked via your patient dashboard, or reach out to the Live Chat for direct assistance. Refrigerated items are packaged with thermal insulation and gel ice packs to ensure temperature stability throughout transit.

Primed is available Australia-wide, with consultations delivered fully online, and partnered diagnostic partners in every city, as well as couriers delivering to every corner of the country.